UR Covered Ltd

Disclosure Information

PUBLICLY AVAILABLE INFORMATION

LICENCING INFORMATION

NZ Financial Services Group Limited (FSP286965) holds a license issued by the Financial Markets Authority to provide financial advice. UR Covered (2021) Limited (FSP768435) is authorized by the license to provide financial advice.

NATURE AND SCOPE OF ADVICE

UR Covered Ltd provides advice to our clients about their, life insurance and health insurance. Our Financial Advisers provide financial advice in relation to these financial advice products.

We only provide financial advice about products from certain providers:

• For life & health insurance, we work with the following providers, Partners Life

In providing you with financial advice, we will only consider existing term life, trauma, income protection, and health insurance policies (if any). We will not provide advice on existing whole of life or endowment products, so you will need to consult a specialist if you would like advice on those products.

FEES AND EXPENSES

Generally, UR Covered Ltd will not charge any fee for the financial advice we provide you. This is possible because we receive commission for the work we undertake.

However, on occasion, we may charge you a one-off fee if you request financial advice and we do not receive commission. In this case, you will be made aware of the fee for service and agree to the amount before you are invoiced. The fee amount will be based on an estimate of the time spent on providing the service.

CONFLICTS OF INTEREST AND INCENTIVES

UR Covered Ltd and our financial advisers receive commissions from the providers on whose products we give financial advice (insurers). If you decide to take out insurance, the provider will pay a commission to UR Covered Ltd and to your financial adviser. The amount of commission is based on the amount of the premium.

From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives.

To ensure that our financial advisers prioritise our clients’ interests above their own, we follow an advice process that ensures our recommendations are made on the basis of each client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives we receive.

COMPLAINTS HANDLING AND DISPUTE RESOLUTION

If you are not satisfied with our financial advice service you can make a complaint by emailing info@urcovered.co.nz , or by calling 027 5857776. You can also write to us at: 986 Whananaki South Road, Hikurangi, New Zealand.

When we receive a complaint, we will consider it following our internal complaints process:

We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.

We aim to resolve complaints within 10 working days of receiving them. If we cannot, we will contact you within that time to let you know we need more time to consider your complaint.

We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

If we cannot resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Services Complaints Limited (FSCL).

FSCL provides a free, independent dispute resolution service that may help investigate or resolve your complaint if we haven’t been able to resolve your complaint to your satisfaction. You can contact FSCL by emailing complaints@fscl.org.nz, or by calling: 0800 347 257. You can also write to them at: Level 4, 101 Lambton Quay, Wellington 6011.

DUTIES INFORMATION

UR Covered Ltd, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

• give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests
• exercise care, diligence, and skill in providing you with advice
• meet standards of competence, knowledge, and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
• meet standards of ethical behaviour, conduct, and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.

CONTACT DETAILS

Contact details:

UR Covered Ltd (2021) Limited (FSP768435, trading as UR Covered Ltd) is the Financial Advice Provider.

You can contact us at: Phone: 027 5857776, Email: info@urcovered.co.nz Address: 986 Whananaki South Road, Hikurangi, New Zealand

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